A global leader in life and pensions, and general insurance was determined to support the interests of its customers, especially those who were vulnerable, during the COVID-19 crisis. This meant helping in funding and payment activities that rely heavily on Finance and Accounting (F&A) operations.
As the insurer’s strategic partner in F&A, we focused on enabling this goal by ensuring the swift transition of our employees to a Work-from-Home (WFH) model. Speed and ownership took over as we moved computers to employees’ homes in record time, while ensuring remote connectivity to the insurer’s systems. Agile thinking and rapid digital deployment ensured adherence to service levels by delivering significant outcomes to the insurer.