Travel & Leisure

In the Age of AI Proliferation, How Can Travel & Hospitality Firms Differentiate for Success?

Speaker/s

Jitender Mohan

EVP and business unit head for travel and hospitality, WNS

John Gorman

Chief Technology Officer, AccessFares

Paul Huang

Product and Technology Advisor, P4 Consulting

Key Points

With Skift Research estimating a $28 billion+ opportunity in the travel industry through Generative AI, businesses face a critical decision: use AI solely for cost reduction and automation, or leverage it to enhance customer engagement and service excellence. As AI and Generative AI transform the travel and hospitality landscape, organizations must strategically determine how to deploy these technologies to achieve their growth objectives.

Join us in this session to discover how AI is reshaping the future of travel by enabling seamless, personalized customer experiences and driving innovation. Learn from industry leaders about the strategies they are adopting to deliver exceptional service across the customer journey. Understand why defining an AI manifesto is essential for differentiating your brand, enhancing customer loyalty, and setting new industry standards in the age of AI.

Speakers

Jitender Mohan
EVP and business unit head for travel and hospitality, WNS

John Gorman
Chief Technology Officer, AccessFares

Paul Huang
Product and Technology Advisor, P4 Consulting

As the travel and leisure industry continues to evolve, AI and advanced analytics offer invaluable tools for driving growth and improving customer experiences. Discover how to:

Leverage data-driven insights to optimize operations, personalize marketing, and enhance customer satisfaction.
Harness the power of AI to automate processes, predict trends, and deliver exceptional customer service.
Build a more resilient business by adopting flexible cost structures and optimizing target operating models.
Create seamless customer journeys by connecting digital touchpoints and ensuring a cohesive experience.

Join us to learn how AI and analytics can help your travel and leisure business thrive in today's competitive landscape.