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An intelligent automation platform for the end-to-end shipment life cycle. It is a custom-built, scalable digital solution that brings agility and efficiency into the shipping documentation process.

See how it works
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Transform Your End-to-End Shipping Documentation Process with Our Award-winning Intelligent Automation Platform: Drive Better Business Outcomes

Businesses in the shipping and logistics industry continue with legacy practices such as manual data entry and manually tracking up to 100 emails for a single shipment. This not only leads to delays and errors but also results in a mediocre customer experience. Also, economic pressures and evolving expectations demand better visibility and seamless interactions across channels, making manual systems untenable.

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Take the wheel with Malkom

Improved on-time performance
40 - 60% improved productivity
Enhanced customer experience
Increased accuracy
2 - 4x return on investment
Milestone visibility
Zero duplication of shipment documentation data
Reduced claims and penalties
Improved compliance
Improved on-time performance
40 - 60% improved productivity
Enhanced customer experience
Increased accuracy
2 - 4x return on investment
Milestone visibility
Reduced claims and penalties
Zero duplication of shipment documentation data
Improved compliance
40 - 60% improved productivity
Improved on-time performance
2 - 4x return on investment
Enhanced customer experience
Increased accuracy
Milestone visibility
Reduced claims and penalties
Zero duplication of shipment documentation data
Improved compliance
Want a Sneak Peek?

Want a Sneak Peek?

A first-hand experience in four easy steps

1. Upload documents

2. View the extracted data

3. Make corrections as required

4. Download the output (JSON or XML)

Try it yourself
The Engine Powering Our Solution

The Engine Powering Our Solution

WNS Malkom is a bespoke solution with omni-channel input capabilities to transform the entire shipping documentation process / life cycle. It is powered by an AI / ML engine and partner technologies, and offers easy integration with your existing applications. Modules of our all-in-one platform include:

mail-unread

E-mail and case management module with omni-channel capability to create, maintain and manage tasks in one place

documents

Shipment document editor and classifier that splits, merges, classifies and indexes documents

bulb

Intelligent document processing module leveraging deep learning, glossary and co-ordinate-based techniques to extract data from scanned images and documents, with built-in data validation using business rules

analytics

Real-time milestone tracking of a shipment for end-to-end visibility

AI-powered chatbots

AI-powered chatbots using Natural Language Processing (NLP), contextual intelligence to provide personalized virtual assistance to a user

Pick What Works Best for Your Needs

Functionalities

Malkom

Pro

Complete automation engine with omni-channel inputs, conversational AI on a low-code platform

Malkom Lite

Lean solution with all the classic features of an intelligent automation engine

AI-enabled Digitization Engine
Document Editor and Classifier
Exception Management
E-mail and Case Management
Conversation AI Bots
Real-time Milestone Tracking

Smooth Sailing with WNS Malkom

Blending domain expertise with cutting-edge technology for winning outcomes.

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Custom-built and tailored for the unique needs of the industry

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Highly accurate outputs and guaranteed benefits

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Flexible models to suit specific client requirements

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Serverless architecture that allows for easy scalability

Intuitive, efficient, reliable and supported by best-in-class technologies
from global partners such as:

Customer Impact Stories