Work-from-anywhere models, revenge travel and wellness tourism, among other factors, have heightened the demand for unique and tailored experiences in the hospitality industry – and therefore, an increased need to develop and deliver hyper-personalized solutions and services.
What will it take for hospitality companies to deliver hyper-personalization throughout the entire customer travel value chain? What will be the innovative product mixes to achieve this end? How can companies create agile processes to manage risks and maximize revenues?
WNS TRAVOGUE’s digital pillars – TravXP, TravOps, TravRev, TravControl, TravGreen and TravConsult – enable leading global hospitality companies to navigate the rapidly evolving industry landscape by re-inventing operating and engagement models, lowering costs and increasing market share.
increase in campaign revenuesfor a global hotel chain through personalization of the marketing program
reduction in member attrition for a leading global hotel chain
increase in member registration for the loyalty management program of a global hotel chain
increase in revenue per website visit for a leading hotel chain
improved productivity through process redesignfor a global food services and hospitality company
incremental revenue and 11% increase in direct channel bookings for a global hotel chain
saving of OTA commission for a global hotel chain through enhanced direct channel bookings
direct channel bookings generated for a leading hospitality company during a campaign
of OTA commissions saved by leveraging direct-channel bookings for a global hotel chain
incremental annual revenue delivered by deploying predictive analytics for a leading hospitality chain
savings delivered in annual operating costs for the world’s largest bed bank through RPA initiatives; DSO improved from 24 to 16 days
productivity gains for a global leader in food and hospitality services
Improvement In CSAT For A Leading North American Airline
Scaling Of Volumes With 24 / 7 Flight Disruption Management For A European Airline During A Natural Calamity
Call Volume Deflected, Reducing The Total Cost Of Ownership For A North American Airline
Reduction In Customer Complaints For A North American Airline
incremental revenue through customer experience strategy and re-engineering for a global hotel chain
WNS EXPIRIUS
SOCIOSEER
InTouch
SPIQ
Center of Excellence (CoE) – Refunds
Refunds Application Control (RAC)
RePAX
Qbay
Partnered Solution
Ancillary Revenue Optimization
Direct Channel Optimizer
Commercial Analytics Transformation
Risk and Audit Analytics
Duplicate Invoice Detector
Journal Entry Analytics
Working Capital Analytics
Cash Flow Forecasting
InsighTRAC
CFO Cockpit
E-Close
ADAPT
Outperforming CFO Framework
Data Monetization Framework
Digital Transformation
Data Maturity Framework
Loyalty Program Diagnostic
EXPLORE MORE
“WNS’ capacity to ramp speedily and provide the necessary support to ensure we can get back to a level of service our customers are happy with, are outstanding. We are really grateful that WNS has been our partner during and after COVID.”
“From all of our partners, WNS stands out. They anticipated how the market was going to respond post COVID, built extra protection, hired people before we had asked for them, at their cost, so that when we needed the resources they were able to turn on very quickly.”
“Qbay provides us with the capability and, importantly, the flexibility we need, and this really sets the tool apart. From day one we are seeing an improvement in customer experience, an improvement in agent productivity, and we have enhanced reporting. We are excited to continue to grow and build on our current partnership with WNS through initiatives like Qbay.”
“WNS made sure that we stay on top of the daily activity as well as the month-end close during challenging times. I want to thank WNS for all their hard work that has helped us pull through the pandemic.”
“WNS has been a great partner for Delaware North. Their ability to respond and quickly pivot provided us with uninterrupted service during COVID-19.”