WNS was awarded the National Quality Excellence Award for Workforce Development amidst stiff competition in the category. The award recognizes WNS’ collaborative approach to quality improvement which leverages on the strengths of in-house quality, workforce management and operations teams.
Skilled and motivated employees are central to the business strategy of a Business Process Management BPM) company. WNS has a comprehensive workforce development program that is aimed at building the right capabilities and confidence in its people, in its pursuit to improve quality standards, gain competitive advantage and business sustainability.
Key levers for WNS workforce development and optimization framework includes modern Workforce Optimization (WFO) technologies such as data analytics, business intelligence (BI), quality assurance (QA), workforce management (WFM) and customer surveying tool among several others.