Healthcare

WNS Recognized as a ‘Leader’ in NelsonHall’s NEAT Vendor Evaluation for Healthcare Payer Operations Transformation 2024

Author(s)

Bilal Chaudhry

Principal Healthcare & Insurance Analyst, NelsonHall

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NelsonHall has recognized WNS as a ‘Leader’ in its Vendor Evaluation & Assessment Tool (NEAT) for Healthcare Payer Operations Transformation in the Overall market segment. This recognition highlights WNS’ ability to meet future client requirements while delivering immediate benefits. This ability is crucial as healthcare payers increasingly seek operational transformation, particularly in claims management, member engagement, services and enrollment, care management and wellness services, and provider management.

Leveraging the power of Generative AI (Gen AI), WNS is enabling transformation for payers through enhanced clinical and administrative processes. For instance, its Gen AI-powered clinical summarization platform effectively prevents fraud, waste and abuse and streamlines prior authorization while quickly and efficiently triaging large volumes of clinical information. WNS’ Gen AI-led care management platform supports value-based care models and enhances care coordination among care managers and clinicians, improving overall patient satisfaction and cost containment. Moreover, its advanced analytical solutions power data-driven decision-making for healthcare payers. WNS continues to develop Gen AI use cases tailored to address payers’ specific challenges.