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OUTSMART
THE FUTURE

Your competition is not your competition, it is the Future.
With our unmatched industry expertise, you gain the edge to unlock AI’s true potential and amplify it with human ingenuity. Innovate faster, scale smarter and stay ahead of what’s next.

Make Your Business Smarter Today Explore Client Success Stories

OUTSMART
THE FUTURE

Make Your Business Smarter Today Explore Client Success Stories

Shaping the future with AI at its core

Shaping the Future with AI at the Core

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5 Forces Re-shaping the CFO’s World

The Future of FinTech: Six Trends Defining 2025

AI & Analytics in 2025: Six Trends Driving the Future

Strategizing Utility Debt Management with a Three-Pillar Analytics Approach

Smarter, Faster, Greener: 6 Trends Re-shaping Shipping and Logistics in 2025

From Insights to Impact: 7 Ways Data is Shaping the Energy & Utility Sector

Uncovering Gen AI: What Lies Ahead for Your Organization? Discover Untold Insights

From Dispute to Profit: How Analytics & AI Transform Billing & Cash Flow in Shipping

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Own the Future on Your Terms

Shape it Your Way

Banking & Financial Services

Energy & Utilities

Healthcare

Hi-Tech and Professional Services

Insurance

Life Sciences

Manufacturing

Retail & Consumer Packaged Goods

Shipping & Logistics

Travel & Leisure

Outsmarting the Future is All About

Combining Domain Excellence with Continuous Innovation

Agentic AI

Our AI agents, underpinned by domain excellence, drive autonomous decision-making with purpose and precision.

Analytics

We enable decision intelligence for enterprises to drive agility, resilience, innovation and rapid growth in a digital-first world.

Data

Our solutions transform how data flows and functions, building trusted, real-time ecosystems.

DESAiGN HUB

Our immersive spaces help re-imagine how we work together, leveraging a slew of digital accelerators, skillsets and design thinking-led framework.

Hyperautomation

Our hyperautomation solutions combine low-code software applications and intelligent automation platforms to drive maximum value.

Smarter by Design
Innovation Meets Execution

Case Studies

British Gas & WNS: 15 Years of Innovation and Excellence

Jess Johnson, Head of Operational Excellence at British Gas, shares how WNS’ expertise in energy utilities and innovation helped drive high service levels, improve NPS and ensure continuity even through turbulence.

Co-creating Smarter BOT Conversations with AI to Boost Digital Deflection by 20%

WNS collaborated with a leading corporate travel company to enhance its virtual assistant (BOT) performance through AI-powered interaction analytics. The engagement uncovered critical service gaps, re-defined digital journeys and helped deliver a smarter, more empathetic customer experience at scale.

How Virgin Atlantic Achieved Overall Chargeback Win Rates of 54% with WNS

Discover how Virgin Atlantic transformed its chargeback process and slashed revenue losses by partnering with WNS. Hear from Angela Maguire, Manager - Agency, Refunds and Chargebacks, as she shares how digital process mapping, workflow optimization and seamless system integration led to a 60% win rate with Worldpay—far above industry standards.

Co-creating Smarter Airline Claims with AI to Detect $6.3M in Fraud

WNS collaborated with a leading European airline to embed AI-driven fraud analytics into its customer claims management process. The solution enabled real-time fraud scoring, faster resolution of genuine claims and enhanced customer experience.

ALM & WNS: Redefining Possibilities Through Digital Transformation

Josh Gazes, SVP – Operations at ALM Media, shares how WNS enabled their decade-long shift from traditional print to a digital-first business.

Co-creating Smarter Grocery Operations with AI to Drive 40% Efficiency Gains

WNS collaborated with a leading global food delivery platform to improve the efficiency of its grocery ordering backend. By embedding AI and NLP into the product linking process, the platform significantly reduced manual effort, improved search accuracy and created a scalable knowledge base for high-quality customer experiences.

Empowering Insurance Innovation: Mosaic Insurance’s Strategic Collaboration with WNS

Explore how WNS drives business transformation through digital innovation, domain expertise, and data-driven strategies to deliver impactful outcomes for global clients.

Co-creating Smarter Legal Publishing with AI to Achieve 50% Cost Savings

WNS collaborated with a leading media company specializing in legal intelligence to streamline its content publishing lifecycle using InfoTurf.ai, an information processing platform. By embedding AI-powered workflows for sourcing, formatting and publishing, the client achieved near real-time data refresh, significant productivity gains and increased digital revenue while halving recurring costs.

Delivering Strategic Value with WNS

Leonard McCullie shares how WNS helped unlock competitive advantage and accelerate business outcomes for their enterprise.

Co-creating Smarter Digital Ad Onboarding with AI to Unlock $70M+ in Revenue

WNS collaborated with a global digital advertising platform to streamline advertiser onboarding, improve conversion outcomes and reduce acquisition costs. By deploying AI-led prioritization, intelligent scheduling and smarter communication workflows, the engagement delivered measurable business impact.

MLOps Optimizes ML Lifecycle Management, Cuts Costs by 40% for Hospitality Firm

A leading hospitality firm partnered with WNS Analytics to optimize its ML lifecycle management and reduce growing costs. By implementing an end-to-end MLOps framework, the company achieved a ~55% boost in ML development productivity and ~40% annual cost savings.

Unified Data Governance Unlocks Efficiencies & Insights for a Pharma Giant

A global pharma giant partnered with WNS Analytics to address fragmented data systems and inefficient governance. By implementing a unified data governance framework, the company unlocked enterprise-wide transparency, improved efficiency and enabled smarter, insight-led decision-making.

AI-powered Recoveries Drive Revenue and Efficiency for a Leading Insurer

WNS partnered with a leading global insurer to tackle revenue leakage and operational inefficiencies in its motor and property lines. Through an AI-led Subrogation-as-a-Service solution, WNS boosted recovery rates, streamlined workflows, and drove sustainable financial and operational gains.